Our Money-Back Guarantee
We believe in the product we sell, its quality and its performance- and our aftercare. But we also recognize that what vacuum cleaner is right for you might not be right for the next person.
That's because 'the best vacuum' is the one that is best...for you. Cylinders, uprights, sticks, bags, bagless.....all these choices exist because vacuum cleaners are personal. (All these choices make things very confusing too!).
This is why the Pure Cordless comes with an industry leading 100 Day Money-Back Guarantee, buy it, try it out as much as you like, and if you don't like it, send it back for a full refund, with shipping both ways, on us.
For the avoidance of doubt- use it as much as you want in that time. In fact, we WANT you to use it as much as possible because we believe the more you use the Pure Cordless, the more it stands apart from the competition. All we ask is that the unit is complete, and not broken, when it is returned.
We also know buying anything on the internet can feel like a bit of a risk, especially from a relative newcomer to appliances (it takes long time not to be a relative newcomer when you have other brands that been around for over a century!). You can trust in our money-back guarantee- you will not find anyone, saying anywhere, that it has not been honored....because it always has.
More Formally:
We offer a free 100-day no query return policy in case you change your mind.
This policy only applies to purchases made on this website and is offered in addition to your legal rights.
If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you can request a free return within 100 (one hundred) calendar days of delivery of the products and get a refund.
How to make a return?
Should you wish to return your item, please reach out to support@lupetechnology.com.
When returning an item, please follow the packing instructions sent to you.
All returned items should be in reasonable condition, with original packaging, all accessories, charger, battery and user guide included. If all of the items supplied when purchased are not returned and in reasonable condition, this may result in refusal to accept the return and or a partial refund.
Lupe will only arrange for the unit to be collected once, if you are unable to re-arrange collection with the courier, you will bear the cost of the return.
Following return, once your return is received and inspected, we will send you an email to confirm we have received your returned item and approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds.
If you have not received any update on the status of your refund, please contact us at support@lupetechnology.com, quoting your order number and we will give you an update.
BUY WELL. BUY ONCE
Built to Last
In an industry obsessed by sales numbers and profit margins, the Pure Cordless is unfashionably long lasting.