delivery

Which regions/countries do you deliver to?

We currently deliver to the below regions for products purchased on our website.

Europe:
- UK (including Northern Ireland, Highland & Islands)
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Mainland Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland

Asia:
- Hong Kong
- Singapore
- South Korea
- Taiwan

Australia

Canada

New Zealand

United States

How long will it take for my item(s) to arrive?

Where possible, we aim to delivery items within 3-5 business days.

Note that delivery is Monday to Friday (excluding public holidays).


For more information about deliveries, visit our delivery page.

pure cordless vacuum cleaner

Our patented suction intensifier delivers the strongest and most efficient suction of any cordless out there (nearly twice the useful suction of leading competitors) with optimum pick up across different surfaces and debris types - large, fine and pet hair.
With one universal cleaner head, you don't waste time changing the cleaner head for different floor types or opening and closing manual flaps, the performance is always optimised.
It's designed to last with no built in obsolescence and is manufactured to the highest quality standards in a Swiss owned factory.

It has nearly twice the useful suction of the nearest competitor cordless vacuum and can remove 100% of dirt from deep down crevices while running for 60 minutes in eco power.
We have not measured any vacuum cleaner that can achieve the same level of performance as the pure cordless.

The Pure Cordless has 3 power modes:

  • - eco: power level for maximum cleaning time, up to 60 min.
  • - normal: default level that is suitable for general use, up to 30 min.
  • - max: enhanced power for particularly dirty areas, up to 15 min.

We would recommend using the eco mode as the default setting as the suction power on eco is excellent and will still get carpets deep cleaned.

guarantee

We offer a 2-year guarantee including the battery.
The Pure Cordless has been put through extensive testing, including drop testing and 500 hours of durability testing to ensure it met our rigorous requirements.

Your 2-year guarantee is automatically applied when buying on Lupe Technology's website.
If you bought your product on another platform, please visit our Guarantee Registration page and follow the instructions.

The battery is removable and can easily be replaced with a new battery.
Battery performance over time depends on many factors including usage per week, discharging power mode and charging habits.

troubleshooting

Please refer to the Pure Cordless user guide or contact us via our troubleshooting chatbot.

returns

If for any reason you are not happy with a product you have purchased, you can return it to us within 90 days for a refund. Once we have inspected the item, we will refund the price you paid, back to your original payment method.

You will need to fill-in a return request if you would like to return something. We will then issue you with a return authorisation number, return address and packing instructions so that you can return the item.

Check out our return policy for full details of how to complete a return.

Returns of the Pure Cordless vacuum cleaner are free of charge. Lupe will arrange for a courier to collect your unit.

Once your return parcel has been received at our warehouse it can take 3-6 business days for processing to complete.

As soon as we have processed your parcel, we will send you an email and complete your refund. Depending on your card issuer, it can then take up to 5-10 days for the refund to show on your account.

We do our best to accept all returns, however, should an item be in unsuitable condition, we may have to send it back to you.

distributors

Visit our Trade Signup page to apply for a trade account.
Please note all applications are vetted prior to approval.

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