Why is the Pure Cordless on pre-order?
When will I receive my pre-ordered Pure Cordless?
Your order will be dispatched late January from our warehouse based in Bristol, UK.
Your order will then be delivered within 2 to 10 days depending on where you are in the world. Visit our Lupe Delivery page to find out delivery times per region.
How will the product be shipped when it becomes available?
Once the Pure Cordless is back in stock, the delivery process will be the exact same as it is when the Pure Cordless is in stock. You will receive a notification once your order has been dispatched.
When is payment taken on a pre-ordered item?
The checkout process is the same for a pre-ordered item as it is for an 'in stock' item, with payment taken in full upon checkout completion.
Why should I pre-order?
The option to pre-order is available for customers who wish to purchase the Pure Cordless and provides the security of knowing the order is locked in and the product is designated to their order once payment is made.
Alternatively, you can register your interest and get notified when the Pure Cordless is back in stock.
which regions/countries do you deliver to?
We currently deliver to the below regions for products purchased on our website.
- UK (including Northern Ireland, Highlands & Islands)
- Mainland Greece
- Hong Kong
- South Korea
For more information about deliveries, visit our delivery page.
pure cordless vacuum cleaner
What is the price of the Pure Cordless?
Designed for long-term ownership, the Pure Cordless is a true replacement to your mains machine and is priced at £699.
It comes with:
- - the strongest and most efficient suction of any cordless out there,
- - a 30 day return policy should you change your mind.
You also have the option to make 3 payments of £233.00 at checkout using klarna at no extra cost.
Why does the Pure Cordless cost £699?
The Pure Cordless is a premium machine featuring the latest technology in brushless motors, batteries and dust collection.
It has outstanding performance in terms of power suction and battery life.
It has also been designed for long-term ownership been fully serviceable and has been built using the best components and materials.
You will not find the same level of quality, attention to detail and power that endures anywhere else.
Why is the Pure Cordless better than other cordless vacuums?
Our patented suction intensifier delivers the strongest and most efficient suction of any cordless out there (nearly twice the useful suction of leading competitors) with optimum pick up across different surfaces and debris types - large, fine and pet hair.
With one universal cleaner head you don't waste time changing the cleaner head for different floor types or opening and closing manual flaps, the performance is always optimised.
It's designed to last with no built in obsolescence and is manufactured to the highest quality standards in a Swiss owned factory.
How does the performance of the Pure Cordless compare with market leading competitors?
It has nearly twice the useful suction of the nearest competitor cordless vacuum and can remove 100% of dirt from deep down crevices while running for 60 minutes in eco power.
We have not measured any vacuum cleaner that can achieve the same level of performance as the pure cordless.
How long does the Pure Cordless battery last?
- - eco: power level for maximum cleaning time, up to 60 min.
- - normal: default level that is suitable for general use, up to 30 min.
- - max: enhanced power for particularly dirty areas, up to 15 min.
normal and middle settings are perfect for the majority of use, but 15 minutes of high power provides peace of mind for particularly hard to clean areas.
What's the guarantee on the Pure Cordless?
We offer a 2 year guarantee including the battery.
The pure cordless has been put through extensive testing, including drop testing and 500 hours of durability testing to ensure it met our rigorous requirements.
How do I register my guarantee?
Your 2-year guarantee is automatically applied when buying on lupe technology's website.
If you bought your product on another platform, please visit our Guarantee Registration page and follow the instructions.
What happens if my Pure Cordless battery expires/loses power after 2 years?
The battery is removable and can easily be replaced with a new battery.
Battery performance over time depends on many factors including usage per week, discharging power mode and charging habits.
I have a problem with my Pure Cordless.
What is your return policy?
If for any reason you are not happy with a product you have purchased, you can return it to us within 30 days for a refund. Once we have inspected the item, we will refund the price you paid, back to your original payment method.
You will need to fill-in a return request if you would like to return something. We will then issue you with a return authorisation number, return address and packing instructions so that you can return the item.
Check out our return policy for full details of how to complete a return.
How much does it cost to return an item?
Return costs can vary depending on carrier of choice and location. For estimated and more details on return postage costs, please contact the carrier of your choice.
How long does it take to process a return?
Once your return parcel has been received at our warehouse it can take 3-6 business days for processing to complete.
As soon as we have processed your parcel, we will send you an email and complete your refund. Depending on your card issuer, it can then take up to 5-10 days for the refund to show on your account.
Do you accept all returns?
We do our best to accept all returns, however, should an item be in unsuitable condition, we may have to send it back to you.
Why have I never heard of Lupe before?
Lupe is a new brand led by industry experts with many years experience working for a leading floor care brand.