Regulations coming into place post-Brexit may lead to longer transit time for goods coming out of Britain. The majority of our customers are receiving their orders in good time however, we appreciate your patience should you experience a delay.

pre-orders

 

The Pure Cordless is sold out! Demand has been so great that we haven't been able to keep up with it. You can however pre-order the Pure Cordless vacuum cleaner from our website and be the first to receive it once it is back in stock.

We will aim to dispatch all pre-orders late January from our warehouse based in Bristol, UK.  Your order will then be delivered as per our standard delivery times. However, this is entirely dependent on the arrival of our bulk freight. The stock is almost here but has been delayed due to the current situation in Europe.


Check our FAQs for more information on pre-orders.

 



We currently deliver to the below regions for products purchased on our website:


Europe:
  • - UK (including Northern Ireland, Highlands & Islands)
  • - Austria
  • - Belgium
  • - Bulgaria
  • - Croatia
  • - Cyprus
  • - Czechia
  • - Denmark
  • - Estonia   
  • - Finland      
  • - France
  • - Germany
  • - Mainland Greece
  • - Hungary
  • - Ireland
  • - Italy
  • - Latvia
  • - Liechtenstein
  • - Lithuania
  • - Luxembourg
  • - Malta
  • - Netherlands
  • - Poland
  • - Portugal
  • - Romania
  • - Slovakia
  • - Slovenia
  • - Spain
  • - Sweden

Asia:
  • - Hong Kong
  • - Japan
  • - Singapore
  • - South Korea
  • - Taiwan

United States


We do not currently deliver Lupe products to any other territories but you can subscribe to our newsletter at the bottom of this page to get the latest updates on Lupe launching in your region/country.

standard delivery

 

  • - Mainland UK - FREE next-day delivery if orders are placed on our website before midday (excl. accessories, weekends and public holidays)
  • - Northern Ireland - FREE delivery, orders delivered within 2 days (excl. accessories).
  • - Highlands & Islands - £17.50 delivery fee, orders delivered within 2 days.
  • - Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands & Spain - £15 delivery fee, orders delivered within 3-6 days.
  • - Denmark & Slovakia - £16.50 delivery fee, orders delivered within 3-6 days.
  • Czechia, Estonia, Lithuania, Poland, Slovenia & Sweden - £17.50 delivery fee, orders delivered within 3-7 days.
  • - Hungary, Latvia, Liechtenstein & Portugal - £18.50 delivery fee, orders delivered within 4-8 days.
  • - Croatia - £21.00 delivery fee, delivered within 4-8 days.
  • - Finland - £22.00 delivery fee, orders delivered within 4-8 days.
  • - Romania - £23 delivery fee, orders delivered within 4-8 days.
  • - Bulgaria - £25.00 delivery fee, delivered within 4-9 days.
  • - Mainland Greece - £33.00 delivery fee, delivered within 4-10 days.
  • - Hong Kong, Singapore, South Korea & Taiwan - £35 delivery fee, orders dispatched within 3 days.
  • - Japan - £45 delivery fee, orders dispatched within 3 days.
  • - US - £40 delivery fee, orders delivered within 3 working days.
  • - Delivery is Monday to Friday during business hours.

 

We will send you a Shipment Confirmation email upon dispatch of your order from our warehouse.

shipment tracking

 

Click on the "Track My Order" link in the Shipping Confirmation email to track shipment of your order. Please note such link will direct you to the courier's website, which is not controlled by us. 

 

please note:


  • - It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • - Where you have requested delivery to an EU address, Lupe will be taking care of all formalities and paying any customs and import duties.
  • - We will be unable to change the delivery address on orders after checkout.
  • - If there is no one at the indicated nominated delivery address who can accept delivery of orders, the carrier will leave a notification card in your mail box.
  • - Title to and risk of loss in your orders will pass to you when you take possession of the orders.
  • - All European as well as American orders are shipped from our warehouse based in Bristol, UK.
  • - All Asian orders are shipped from our factory based in Shenzhen, china.


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