Speak to a member of the Lupe team via email:
Our customer team is based in the UK but we ship out of Illinois.
We aim to respond within one working day.
564 W Randolph Street
Chicago Illinois, 60661,
Note this is not a retail outlet or showroom
Frequently asked questions.
From product features to warranty registration, we answer the most commonly asked questions all in one place, ensuring that you find everything you want to know about Lupe and the Pure Cordless vacuum cleaner.
Which regions/countries do you deliver to?
This website is for orders delivering to Mainland USA only.
If you wish to order for Europe please see uk.lupetechnology.com
How long will it take for my item(s) to arrive?
Where possible, we aim to delivery items within 3-5 business days.
Note that delivery is Monday to Friday (excluding public holidays).
For more information about deliveries, visit our delivery page
Why is the Pure Cordless better than other cordless vacuums?
Our patented Suction Intensifier delivers the strongest and most efficient suction of any cordless out there (nearly twice the useful suction of leading competitors) with optimum pick up across different surfaces and debris types - large, fine and pet hair.
With one universal cleaner head, you don't waste time changing the cleaner head for different floor types or opening and closing manual flaps, the performance is always optimised.
It's designed to last with no built in obsolescence and is manufactured to the highest quality standards in a Swiss owned factory.
How does the performance of the Pure Cordless compare with market leading competitors?
It has nearly twice the useful suction of the nearest competitor cordless vacuum and can remove 100% of dirt from deep down crevices while running for 60 minutes in eco power.
We have not measured any vacuum cleaner that can achieve the same level of performance as the pure cordless.
How long does the Pure Cordless battery last?
The Pure Cordless has 3 power modes:
- eco: power level for maximum cleaning time, up to 60 min.
- normal: default level that is suitable for general use, up to 30 min.
- max: enhanced power for particularly dirty areas, up to 15 min.
We would recommend using the eco mode as the default setting as the suction power on eco is excellent and will still get carpets deep cleaned.
What's the warranty on the Pure Cordless?
We offer a 2-year warranty including the battery on new machines.
The Pure Cordless has been put through extensive testing, including drop testing and 500 hours of durability testing to ensure it met our rigorous requirements.
How do I register my warranty?
Your 2-year warranty is automatically applied when buying on Lupe Technology's website.
If you bought your product on another platform, please visit our Warranty Registration page and follow the instructions.
What happens if my Pure Cordless battery expires/loses power after 2 years?
The battery is removable and can easily be replaced with a new battery.
Battery performance over time depends on many factors including usage per week, discharging power mode and charging habits.
I have a problem with my Pure Cordless.
Please refer to the Pure Cordless user guide or contact us via email on firstname.lastname@example.org.
What is your return policy?
If for any reason you are not happy with a product you have purchased, you can return it to us within 90 days for a refund. Once we have inspected the item, we will refund the price you paid, back to your original payment method.
You will need to fill-in a return request if you would like to return something. We will then issue you with a return authorisation number, return address and packing instructions so that you can return the item.
Check out our return policy for full details of how to complete a return.
How much does it cost to return an item?
Nothing! Returns of the Pure Cordless vacuum cleaner are free of charge. Lupe will arrange for a courier to collect your unit.
How long does it take to process a return?
Once your return parcel has been received at our warehouse it can take 3-6 business days for processing to complete.
As soon as we have processed your parcel, we will send you an email and complete your refund. Depending on your card issuer, it can then take up to 5-10 days for the refund to show on your account.
Do you accept all returns?
We do our best to accept all returns, however, should an item be in unsuitable condition, we may have to send it back to you.
See what the experts are saying about Lupe.
Sometimes it is better to let others do the talking for a bit…
BUY WELL. BUY ONCE
Built to Last
In an industry obsessed by sales numbers and profit margins, the Pure Cordless is unfashionably long lasting.